The SPCA is authorised under the Animal Welfare Act 1999 to protect all animals from abuse, neglect and abandonment. We are the only charity with the legal powers to help animals in need, and bring animal offenders to justice. However, our legal powers are limited and some situations that may appear distressing are actually not against the law. We can only investigate and take action in those cases whereby people have breached the Animal Welfare Act.
If your report relates to stray, roaming or barking dogs, these complaints are managed by Auckland Council under the Dog Control Act. Please contact Auckland Council on 09 301 0101.
We investigate a wide variety of complaints involving many types of animals. The most common are in relation to the failure to provide adequate food, water, veterinary treatment or shelter. The Animal Welfare Act 1999 defines physical, health and behavioural needs of animals; the SPCA investigates breaches of these needs:
Physical health and behavioural needs:
INFORMATION WE REQUIRE TO INVESTIGATE
In order to prevent malicious and unnecessary complaints, SPCA Auckland will not accept anonymous complaints. Our Inspectors require reasonable grounds to suspect that an animal cruelty offence has been committed. It is essential you provide contact details so they can confirm the facts and gather more information. Your contact details remain strictly confidential and are protected in accordance with the Privacy Act. It would be helpful if you could also gather the following information before calling us:
Last year we received thousands of calls and attended over 7,260 callouts. We received many more calls for help than this, but due to our limited resources we cannot send an Inspector or Field Officer to investigate every complaint made. We must prioritise cases based on urgency and seriousness. When you call us we will ask you a series of questions so your call can be prioritised according to its urgency. We cannot always immediately attend all cases and we can’t always respond as quickly as we’d like to. Please be patient and if the situation is worsening then please call us again and tell us.