Careers at SPCA

Are you passionate about animals and are you looking for a job where you can make a significant difference to their welfare? Check out our vacancies here for opportunities to join one of New Zealand’s most respected charities.

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Contract: 1 Full-time Permanent and 1 Casual position available

Location: SPCA Animal Village, Mangere, Auckland.


  • Full-time work is on a rotational roster between 7.30am - 10pm Monday - Sunday. Hours will be 8.30am - 5pm during the initial 3 month training phase.
  • Casual work is 4 - 8 hour shifts between 7.30am - 10pm Monday – Sunday (if & when required).

The role:

This customer services role will see your multi-tasking skills and positive attitude put to good use. You will be a star on the phone as you will be one of the first impressions that our customers get when they call into the SPCA.

You will be the first port of call and first point of contact in varying situations so you must be a people (and animal) person.

We are seeking a confident employee who can help our busy customer service team. You will draw on your previous customer service and animal welfare experience to help the SPCA achieve the best outcomes for animals, with a positive, professional and helpful demeanor.

This is what we are looking for:

Knowledge and Experience

  • Proven experience in the delivery of customer service, in a phone-based role.
  • Animal handling experience and/or qualification preferred

Skills & Abilities

  • A strong customer service focus with strong listening skills and the ability to calm potential volatile situations
  • Non-judgemental and professional in stressful situations
  • An ability to think laterally and a passion for problem solving.
  • Fact gatherer, able to utilise your investigative skills
  • Ability to work independently and as a team member in a time critical environment 
  • Friendly and professional in approach, open and engaging in manner
  • High degree of confidentiality, discretion, diplomacy and interpersonal skills
  • Ability to work under pressure with competing priorities
  • Sound computer skills including the use of e-mail, internet and Microsoft Office applications
  • The ability to learn new/multiple programs and databases, and move fluidly between them

If you'd like to use your skills to really make a difference, and you match the above criteria we would love to hear from you!

Please apply via SEEK to Kevin Clews, Call Centre Manager with your CV and cover letter outlining your interest in the Full-time or Casual role and how your skills match the criteria.

Applications without a cover letter will NOT be considered. A position description is available on request by emailing

Applications close on Friday 30th March 2018.

Full-time, permanent position

SPCA is one of the best loved and most respected charities in New Zealand, with a proud history of helping animals in need since 1883. SPCA Auckland cares for animals that have been lost, abandoned, injured, or abused. Our veterinary hospital sees approximately 10,000 animals come through our doors every year, with an extremely busy summer season and so the opportunity for education and experience is limitless.

We are looking for an experienced and capable Head of Veterinary Services to take on the management of our Veterinary Hospital. You would play a crucial role in leading a highly collegial team and filling one of the most rewarding roles available in animal care. Previous leadership experience of hospital teams is a must.

In this role, you will be overseeing our vets, providing leadership on all veterinary matters throughout the hospital and helping to set the professional standards of animal care and hygiene for the SPCA. Vets at the village are supported by qualified nurses along with multiple assistants and volunteers. You will also be part of the management team at Auckland and so will be the key link and communicator between the hospital and the rest of the shelter.

While our work is comprised of shelter work, the sheer number of cases we see in a year allows for more experiences and learning than just 'shelter work'.

The hospital is equipped with all the daily functioning equipment along with digital full body and dental x-ray, dental machine, IV fluid pumps, surgical suite and anaesthetic monitoring equipment.

The successful candidate must have the following skills and experience:

  • You will be a confident leader and have at least 2 years of team management experience
  • Comfortable communicating with a large number of hospital staff, along with 5th year vet students and you would need to work with several different groups within the SPCA Village
  • Ability to act as a leader within a team and be willing to work cooperatively with other departments on an everyday basis
  • The successful candidate will be confident with both surgery and medicine and have a minimum of 2-3 years' experience. Further experience and clinical qualifications would be looked on favourably but we are seeking a leader not necessarily an advanced clinician
  • Your responsibilities would span over a 5 day work week (1 weekend required per month) and the package includes 4 weeks annual leave, Continual Professional Development (CPD) leave and a reimbursement package along with paid veterinary memberships. You will be supported by a Head Nurse and a Clinic Administrator.

If you think you have what it takes and want to contribute to the welfare of thousands of Auckland's animals in need, please apply to Applications close March 19th 2018.

Please note you need to be eligible for NZVA membership to practice as a Vet in New Zealand. Please check that you are eligible on their website:

Applications without a cover letter and CV will not be accepted. A position description is available on request by emailing

ocation: Marketing and Fundraising Department, Mangere, Auckland

Contract: Full-time, permanent position (some flexibility on hours and job share options)


Every year SPCA and protects 46,000 animals that have been abused, neglected or simply abandoned. We receive no government funding, yet without the SPCA there would be thousands of animals left in need with no-one to care for them.

In this role, you will be the first point of contact for our donors and financial supporters both on the phone and by email, so it is essential that you love to provide great service. You will be responsive, attentive, accurate, timely and courteous to our donors – providing them an experience that is memorable, valuable and enjoyable.


You will also be responsible for processing and reconciling incoming donations, monthly giving payments and merchandise orders. You will work across databases ensuring that all aspects of data entry and administrative support are provided in a timely and accurate manner. Due to this, a minimum data entry speed of 6000 KPH is essential.

This role is an integral part of the marketing and fundraising team; a fast paced, high performing team within a friendly and supportive team environment.


Key responsibilities:

  • Data entry and administration
  • Processing of donations and financial transactions
  • Donor and financial supporter enquiries by phone and email

Essential skills and experience required:

  • Proven experience in data entry, a minimum data entry speed of 6000 KPH
  • Proven experience in customer service and administration
  • Attention to detail and a commitment to accuracy,
  • Very good interpersonal skills
  • Strong computer skills including database systems and Microsoft Excel
  • The ability to quickly learn new computer software
  • Positive and professional in all dealings
  • High levels of personal and professional integrity

If you'd like to use your skills to really make a difference, and you match the above criteria we would love to hear from you!

Please apply via SEEK to Kirsten DavidsonFundraising and Data Team Leader with your CV and cover letter outlining your interest in the role and how your skills match the criteria.

Applications without a cover letter will NOT be considered. A position description is available on request by emailing (please do not directly apply to this email address). 


Applications close on Monday 2nd April 2018.


Permanent full time paid position (37.5 hours per week)

SPCA is one of the best loved and most respected charities in New Zealand. We have a proud history of helping animals in need and advocating for animal welfare and have been doing this since 1883.

Our organisation relies on the good work and contribution made by our volunteers and foster families. Fostering is an integral part of the process used by our organisation to save the lives of the thousands of animals that come through our door every year. The foster families that volunteer for us provide a temporary home for our animals as they recover from surgery and illness, and as they gain weight in preparation for being de-sexed and going out to adoption.

We are seeking an enthusiastic individual with a positive attitude to work as a full time Foster Coordinator based at our SPCA Animal Village in Mangere. This role is responsible for coordinating the fostering process and providing support over the phone to foster parents when required. This person will also induct new foster families and provide support to the other Foster and Volunteer Coordinators in their team. This is a fast paced role so strong organisational skills and the ability to multi-task are essential.

We are looking for someone who has a passion for working with both animals and people. This role will predominantly focus on fostering cats and kittens and will include animal handling. Previous experience working or volunteering with cats is essential. This roles shifts are from Sunday to Thursday but you will need to be available to cover other shifts when required, including public holidays.

Key responsibilities:

  • Foster family recruitment, engagement and retention
  • Scheduling appointments and managing outgoing and incoming foster animals
  • Preparing animals to go out foster
  • Corresponding with, and supporting foster families and volunteers

Skills and abilities

  • Animal handling experience and/or qualification required
  • Excellent interpersonal and customer service skills
  • Exceptional verbal and written communication skills
  • A positive and friendly attitude
  • Strong computer skills
  • Exceptional organisation and time management skills
  • Flexible, professional and pro-active team approach
  • Must be passionate about working with people and animals

Are you committed to the values of SPCA Auckland? Do you think this role sounds like something you'd be good at?

If you think you are the right candidate for this role please apply via SEEK with your CV and Cover letter addressed to Farah Elnashi, Volunteer Manager by the 19th of March. Applications without a cover letter will not be considered.

A position description is available on request from (please do not apply directly to this email address).