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Contract: 1 Full-time Permanent and 1 Casual position available

Location: SPCA Animal Village, Mangere, Auckland.

Hours:

  • Full-time work is on a rotational roster between 7.30am - 10pm Monday - Sunday. Hours will be 8.30am - 5pm during the initial 3 month training phase.
  • Casual work is 4 - 8 hour shifts between 7.30am - 10pm Monday – Sunday (if & when required).

The role:

This customer services role will see your multi-tasking skills and positive attitude put to good use. You will be a star on the phone as you will be one of the first impressions that our customers get when they call into the SPCA.

You will be the first port of call and first point of contact in varying situations so you must be a people (and animal) person.

We are seeking a confident employee who can help our busy customer service team. You will draw on your previous customer service and animal welfare experience to help the SPCA achieve the best outcomes for animals, with a positive, professional and helpful demeanor.

This is what we are looking for:

Knowledge and Experience

  • Proven experience in the delivery of customer service, in a phone-based role.
  • Animal handling experience and/or qualification preferred

Skills & Abilities

  • A strong customer service focus with strong listening skills and the ability to calm potential volatile situations
  • Non-judgemental and professional in stressful situations
  • An ability to think laterally and a passion for problem solving.
  • Fact gatherer, able to utilise your investigative skills
  • Ability to work independently and as a team member in a time critical environment 
  • Friendly and professional in approach, open and engaging in manner
  • High degree of confidentiality, discretion, diplomacy and interpersonal skills
  • Ability to work under pressure with competing priorities
  • Sound computer skills including the use of e-mail, internet and Microsoft Office applications
  • The ability to learn new/multiple programs and databases, and move fluidly between them

If you'd like to use your skills to really make a difference, and you match the above criteria we would love to hear from you!

Please apply via SEEK to Kevin Clews, Call Centre Manager with your CV and cover letter outlining your interest in the Full-time or Casual role and how your skills match the criteria.

Applications without a cover letter will NOT be considered. A position description is available on request by emailing paula.quigley@spca.org.nz.

Applications close on Friday 30th March 2018.

Location: SPCA Auckland Centre, Auckland, New Zealand

Contract: Full-time, permanent position

Direct Reports: 10 (3 fulltime vets, 5 locum vets, Head Nurse and Clinic Administrator)

We are looking for an experienced and capable Veterinary Services Manager to take on the management of our Veterinary Hospital in our Auckland Centre. You would play a crucial role in leading a highly collegial team and filling one of the most rewarding roles available in animal care. Previous leadership experience of hospital teams is a must.

In this role, you will be overseeing our vets, providing leadership on all veterinary matters throughout the hospital and helping to set the professional standards of animal care and hygiene for the SPCA. Vets at the village are supported by qualified nurses along with multiple assistants and volunteers. You will also be part of the management team at Auckland and so will be the key link and communicator between the hospital and the rest of the shelter.

While our work is comprised of shelter work, the sheer number of cases we see in a year allows for more experiences and learning than just 'shelter work'.

The hospital is equipped with all the daily functioning equipment along with digital full body and dental x-ray, dental machine, IV fluid pumps, surgical suite and anaesthetic monitoring equipment.

The successful candidate must have the following skills and experience:

  • You will be a confident leader and have at least 2 years of team management experience
  • Comfortable communicating with a large number of hospital staff, along with 5th year vet students and you would need to work with several different groups within the SPCA Auckland Centre
  • Ability to act as a leader within a team and be willing to work cooperatively with other departments on an everyday basis
  • The successful candidate will be confident with both surgery and medicine and have a minimum of 2-3 years' experience.
  • Further experience and clinical qualifications would be looked on favourably but we are seeking a leader not necessarily an advanced clinician

Benefits include:

  • Your responsibilities would span over a 5 day work week (1 weekend required per month) and the package includes 4 weeks annual leave, Continual Professional Development (CPD) leave and a reimbursement package along with paid veterinary memberships
  • An amazing opportunity to live and work in New Zealand
  • You will be supported by a Head Nurse and a Clinic Administrator
  • Better work stories! Working directly with the animals for the animals with minimal client interaction
  • 4.30pm finish every day (no after hours) & minimal weekend shifts - more time to enjoy stunning New Zealand!
  • Opportunity to work with a devoted team whose core values are about reducing suffering and improving the welfare of the abandoned animals in need

If you think you have what it takes and want to contribute to the welfare of thousands of Auckland's animals in need, please apply with your CV and Cover Letter to paula.quigley@spca.org.nz.

Applications close April 26th 2018.

SPCA is able to support Work Visa applications for qualified overseas applicants. Please note you need to be eligible for NZVA membership to practice as a Vet in New Zealand. Check out http://www.nzva.org.nz/ for more information. 

position description is available on request.

Location: SPCA Auckland Centre, Mangere

Contract: Permanent

Hours: 8.00am- 4.30pm, 5 rostered days per week

SPCA is one of the best loved and most respected charities in New Zealand, with a proud history of helping animals in need since 1883. SPCA Auckland cares for animals that have been lost, abandoned, injured, or abused.

Our dedicated team of veterinary nurses provide professional support to our hospital vets to achieve the best outcome for animals. You will be expected to demonstrate a high level of professionalism and empathy, and as part of the team, ensure that the animals receive best practice care and treatment.

We are currently on the lookout for a full time, motivated, compassionate, fully qualified vet nurse with an excellent work ethic and a minimum of 2 years clinical experience. We are able to offer the successful applicant a great team to work with, a unique, challenging environment and an opportunity to further develop and strengthen your nursing skills.

SPCA is a great place to work where some of the benefits include a caring team environment, lots of fun staff events and discounted pet food and accessories. You will be required to work some weekends and public holidays on a rostered basis.

Required attributes

  • Veterinary nursing qualification
  • Minimum of 2 years practical experience
  • Able to do IV injections, IV placement, blood collection and other laboratory processing, x-rays, general anesthetic monitoring, surgical and inpatient nursing
  • Dedication to animal welfare
  • Great team player
  • Excellent communication skills
  • Great time management
  • Good retention and recognition
  • Able to work with and support both staff members and volunteers

If you are interested in a role where no two days are the same, and the work you do every day makes a difference to the lives of animals in need, we want to hear from you!  

Please apply via SEEK to Dash Balachandran, Head Nurse with your CV and cover letter outlining your interest in the role and how your skills match the criteria. Applications without a cover letter will NOT be considered.

A position description is available on request by emailing paula.quigley@spca.org.nz (please do not directly apply to this email address)

Applications close 24th April 2018.